AI Support Operations
Personal project
A multi-tenant support platform that drafts answers from an approved knowledge base, with citations and human escalation.

Workflow
- Knowledge base
- Retrieval
- Cited draft
- Human review
- Implemented document ingestion, embeddings, and RAG retrieval with PostgreSQL/pgvector.
- Generated response drafts with source citations for human review.
More implementation details
- Added ticket classification, prioritization, and human escalation.
- Implemented workspace-scoped access control and team management.







